Taking the First Steps
At Phoenix Health Programs, clients and visitors quickly sense a tangible culture of support and shared responsibility that surrounds and influences everything that happens. Staff help clients learn to become reciprocal givers, sharing their talents and skills within the recovery community. In that culture, all participants see that there is strength in numbers and that adding to another’s set of recovery skills or living skills enhances the whole group.
New clients are welcomed and surrounded by Phoenix Health Programs staff and alumni from the moment they walk through the door. Visitors are greeted, questions are encouraged, and there is no sitting around feeling invisible in some sterile waiting room. Other clients take the opportunity to share their experiences and immediately begin to help someone who is new to find their own comfort level and safe places within the facility.
“I have no illusions that I could do anything any better than the staff here, I can’t imagine how they successfully mediate all that happens here – they are top notch.” – current client
Treatment interventions are matched to clients depending on their stage of change. All levels of treatment incorporate the same components and goals: evidence-based practices, building community support, developing individual recovery enhancement skills, integrated mental health care, stable housing and employment, medication assistance, and improving quality of life. Phoenix staff members will be interested to hear from new clients their answer to this question – “what would the best day in your life look like?”
Families are involved in the admissions process when possible, and asked to describe the symptoms and problems they feel should be addressed during treatment. Family members are often surprised to be asked about their individual strengths, personal thoughts, and family stories. As the new client and his/her family shares their experiences and perceptions, they are providing a starting point for the initial treatment plan. If concerns over employment or family or housing are the most pressing concerns, then those issues become the focus of the initial interview. Of course we ask about recent use of alcohol, tobacco, and/or other drugs and vital medical information.