This member of the multidisciplinary team has responsibility to carry out rehabilitation and support functions and assist in treatment; provides substance abuse services, education, support, and consultation to families; and provides crisis intervention under the clinical supervision of staff with professional degrees. Must have a strong commitment to the right and ability of each person with substance use disorder or mental illness to live in normal community residences; work in market jobs; and have access to helpful, adequate and continuous supports and services. Skills and competence to establish supportive trusting relationships with clients and respect for client rights and personal preferences in treatment are essential. All staff adhere to Federal Regulations (42 CFR part 2) regarding client rights to confidentiality of records of their identity, diagnosis, prognosis, or treatment, as well as ensuring compliance with HIPAA regulations as related to the release and retention of client information. This is a “Safety Sensitive” position.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Provides professional insights, ideas, thoughts, numeric data, technical information and personal wisdom that supports and enhances the Phoenix Program’s vision.
- Cooperates with all Phoenix Program personnel, architects/project managers, vendors and the public.
- Encourages all other Phoenix Program personnel to successfully serve their clients.
- Ensures he/she is using his/her time effectively and efficiently.
- Ensures he/she is using his/her manager’s time appropriately.
- Ensures he/she is using his/her peers’ time appropriately.
- Ensures he/she is using the customers’ time appropriately.
- Ensures he/she is using his/her equipment and supplies effectively and efficiently.
- Admits new clients by reviewing records and applications; conducting orientations
- Maintains client’s records by reviewing case notes; logging events and progress.
- Ensures HMIS is up to date with admits and discharges
- Attend trainings and meetings as appropriate.
- Orients clients to the shelter programs, requirements and consequences
- Assure program goals and objectives are achieved.
- Build community linkages and relationships to create and sustain rich referral network.
- Keep current on required program documentation and assure that records and data are adequately maintained.
- Provide service coordination/case management for clients enrolled in program:
- Transportation of clients with permission of supervisor for linkage to resources, dental care, prescriptions and housing.
- Referrals of clients to community resources for basic needs, job training, employment, etc.
- Screen clients for entitlement programs they are eligible for and provide transportation and support for accessing these services.
- Work with clients to develop individualized housing plans appropriate for client’s/client’s family’s needs, with goal of achieving independence and eventual permanent housing status.
- Coordinate rental payments and utility payments on behalf of clients.
- Coordinate with other community resources/agencies to actively recruit/solicit client referrals from these programs.
- Coordinate with Phoenix Programs internal program staff (MTC, residential and outpatient programs, etc.) and community outreach team to draw clients into the program.
- Develop permanent housing resources in the community:
- Provide education for and cultivate relationships with landlords and the business community regarding the benefits of providing housing and employment for homeless.
- Compile and maintain a detailed list of housing resources in Boone County suitable for clients. Keep current with available and suitable programs and resources for clients, as well as eligibility requirements for same.
- Recruit landlords to the program willing to provide suitable rental properties for the program.
- Assure rental properties meet quality, suitability and accessibility standards:
- Identify rental properties that meet the ADA, HUD and VA standards and the specific needs of clients.
- Work with landlords to modify properties as needed to meet ADA
- Conduct appropriate inspections of rental properties being considered.
- Carry a hotline phone during scheduled hours.
- Complete hotline training and answer calls accordingly.
- Perform other task as directed by Executive Director and/or your supervisor or other members of management.
QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE:
Bachelor’s degree in Social Work, Psychology, or related field or equivalent education and experience is preferred. Minimum of three years of experience in a clinical leadership position is required. Excellent communication and presentation skills required. Background in working with diverse individuals from various cultures is essential. A highly developed understanding of the development issues of homeless and co-occurring population is essential.
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
- Ability to write routine correspondence.
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
- Speak and write English fluently.
- Ability to use a personal computer and has a basic knowledge of word-processing, spreadsheet and data base software.
- Ability to calculate figures and amounts such as discounts, interest, proportions, and percentages.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Ability to solve practical.
- Ability to mark through this line to prove you read the job description.
- Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.
PHYSICAL DEMANDS: The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee must be able to:
- Must be able to type data into a computer and to complete forms and other correspondence.
- Must be able to use arms to lift up to 50 pounds and carry it 50 feet.
- Must be able to reach.
- Must be able to read written material and to pass the Missouri driver’s license requirement.
- Must be able to hear a normal conversation.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee occasionally:
- Will drive to different locations, sometimes with client passenger(s).
- Will move belongings of clients.
The noise level in the work environment is usually minimal.